Preparing and Responding to Coronavirus (COVID-19)
Updated January 25, 2022
Thank you for being a part of our residents’ lives and/or working closely with our teams. During this current worldwide health crisis, it’s important for all of us to be prudent. While we regularly review and follow infection control policies, we are taking extra precautions to protect the residents of our communities. We are monitoring updates from official sources at the federal and state levels that are reporting on the coronavirus (COVID-19) including the Centers for Disease Control (CDC) and the Indiana State Department of Health.
Thank you for your cooperation, patience and understanding as we strive to keep our residents safe and healthy.
–Justus Companies Leadership Team
FAQ
What are we doing for our SENIOR LIVING COMMUNITIES?
FOR OUR RESIDENTS…
- Screening everyone who comes through the door for temperature and symptoms
- Active testing of residents and team members conducted on site by our staff
- All staff are tested according to the most recent CDC guidance
- Placing hand sanitizer throughout the community in addition to our many hand washing areas
- Placing extra tissue boxes around the community
- Frequently sanitizing all doorknobs, trash cans, and non-porous surfaces with CDC-approved cleaning products
- Providing the option of a telehealth program to allow residents to receive care from Nurse Practitioners and Medical Director from communities with on-site clinics
- Training all nursing staff regularly on proper use of Personal Protective Equipment and retraining designated nursing staff if or when isolation is needed
- Delivering packages dropped off by residents’ family and friends
- Engaging residents with live music, entertainment, fitness activities and conversation according to the Indiana Department of Health state guidelines. In addition, we are posting on social media.
- Touching base with residents through one-on-one visits
- Connecting residents with loved ones through technology
- Sharing educational information about the virus
- Providing on-site vaccination clinics for staff and residents
- Sending weekly COVID-19 email updates to residents and families
FOR FAMILIES, GUESTS AND SERVICE PROVIDERS…
- Sharing educational information about the virus
- Connecting residents with loved ones through technology
- Requiring any visitor, healthcare professionals or vendor to enter the front entry of each community and be scanned for a fever and screened through a questionnaire
- Cautioning everyone to practice the standard, flu-season safety precautions including practicing cough etiquette and hygiene, regular and thorough handwashing, and limiting physical contact with others
- Offering online leasing virtual tours to prospective residents. Please contact our leasing staff to schedule an appointment.
- Posting updates regularly on Facebook
FOR ALL JUSTUS SENIOR LIVING COMMUNITIES…
Protective and precautionary policies and procedures for each community may change daily depending on active COVID-19 cases in the community and per state and federal agency regulations.
Please view the COMMUNICATION UPDATES below or subscribe to the WEEKLY COVID-19 UPDATES for the most up-to-date policies and procedures regarding:
- Visitation Restrictions (Indoor & Outdoor)
- Essential Family Caregivers
- Staff Screening & Temperature Checks
- Sanitization
- Dining
- Salons
- Fitness Centers
- Life Enrichment Activities
- Transportation
- Outpatient Therapy
- Clinics
Stay up to date with each Justus community and connected to residents by following our Facebook page:
Crestwood Village Senior Communities: https://www.facebook.com/CrestwoodVillageSeniorCommunities/
What are we doing for our MULTI-FAMILY APARTMENT COMMUNITIES?
- Requiring sanitizer, temperature check and screening questionnaires upon entry
- Encouraging non-vaccinated guests to wear a mask
- Requiring all staff to wear a mask regardless of vaccination status when around others
- Testing staff according to the most recent CDC guidance
- Offering in-person and online leasing virtual tours to prospective residents. Please contact our leasing staff to schedule an appointment!
- Promoting social distancing to reduce unnecessary exposure to residents and staff
- Our Maintenance Teams are wearing masks while addressing maintenance requests. Residents are asked to practice social distancing while maintenance is in the apartment working.
- Continuing to have staff available by phone, email, portal and text message
- Delivering packages directly to residents’ apartments instead of the Clubhouse mailroom
- All fitness centers are open. Unvaccinated individuals should wear a face covering when you are not able to social distance.
- Disinfecting all common entry doors and elevators
- Disinfecting interior mail centers
- Providing educational information about the virus
- Posting updates regularly on Facebook
Stay up to date with each Justus community and connected to residents by following and liking our Facebook pages:
Bridgewater Apartments: https://www.facebook.com/bwapartments/
Promenade Apartments: https://www.facebook.com/PromenadeApartmentsOfNoblesville/
Copper Ridge Apartments: https://www.facebook.com/CopperRidgeKC/
51 Main Apartments: https://www.facebook.com/51mainKC
Thank you for your understanding while we all work together to stay healthy!
What are we doing for our CONSTRUCTION SITES?
- Communicating with all trade partners to ensure we are aware of any positive C-19 test results on or off the sites
- Implementing rigorous on-premises sanitation procedures multiple times each day
- Making hand sanitizer, gloves and masks available to the workforce as available
- Coordinating with contractors to maintain social distancing standards and segregating crews
What are we doing for our EMPLOYEES?
- Actively testing team members conducted on site by our staff
- Providing POC and PCR tests to staff according to the most recent CDC guidance
- Providing full transparency if and when Covid-19 positives for team members are known
- Offering an Employee HR Hotline 317-564-0252 for employees with questions or concerns about COVID -19
- Screening staff members daily through a questionnaire
- Providing flexibility for employees that must be off due to illness
- Providing regular updates, alerts and educational information to staff members
- Spotlighting and appreciating staff on Facebook
- Providing additional training on the appropriate use of anti-bacterial and anti-viral cleaners, infection control procedures, hand washing and more
For employee-related questions, please call 317-564-0252 or email humanresources@justus.net.
View the Navigating Home Life Employee Resource
Learn more about Managing Life During Times of a Pandemic
COMMUNICATION UPDATES
2021
- Coronavirus Update to Residents & Family 9-15-21
- Coronavirus Update to Residents & Family 7-21-21
- Coronavirus Update to Residents & Family 6-22-21
- Justus COVID-19 Update 1-7-21
2020
- Justus COVID-19 Update 12-11-20
- Justus COVID-19 Update 11-20-20
- Justus COVID-19 Update 11-2-20
- Justus COVID-19 Update 9-25-20
- Justus COVID-19 Update 8-12-20
- Justus COVID-19 Update – Living In or Visiting Independent Living Communities 7-28-20
- Justus COVID-19 Update 7-1-20
- Justus Staff, Residents & Family COVID-19 Update 6-18-20
- Justus COVID-19 Update 5-28-20
- Justus Residents & Family COVID-19 Update 5.15.2020
- Assisted Living Residents & Family COVID-19 FAQs 5.7.2020
- Justus Residents & Family COVID-19 Update 4-28-20
- Justus Senior Living Update-Face Masks and Testing 4-07-20
- Crestwood Village South Family Update 4-02-20
- Justus Employee Team Update 4-01-20
- Justus COVID-19 Update 3-30-20
ADDITIONAL RESOURCES
- CDC: https://www.cdc.gov/coronavirus/2019-ncov/index.html
- Indiana State Department of Health : https://www.in.gov/coronavirus/
- Leading Age Indiana: https://www.leadingageindiana.org/page/coronavirusupdate
- Centers for Medicare & Medicaid Services: https://go.cms.gov/2J92oBL
- Be Well Indiana (Mental Health Resource): https://bewellindiana.com/
- Missouri State Department of Health: https://health.mo.gov/
- SHIP (State Health Insurance Assistance Program): https://www.shiptacenter.org
ASK SHIP — What Does Medicare Cover for COVID-19 Testing & Treatment? - COVID-19 Vaccines: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/index.html
- COVID-19 Scams:
- https://fox59.com/news/indiana-ag-warns-of-coronavirus-related-scams/
- https://www.forbes.com/sites/kellyphillipserb/2020/03/28/beware-of-stimulus-check-scams-and-related-hoaxes/?fbclid=IwAR0MinkX8pQ3my8ulJNQdbhICY3kNFHTFDElZLV72MRlfNHv1DAZxlURoGQ#4db50d3f4730
- https://www.consumer.ftc.gov/features/coronavirus-scams-what-ftc-doing?fbclid=IwAR0nsHv7qISEHG7615dOvFhBJizTlVsaCAZeLdQreKOsbeloDLs05IasEAA
- https://www.bbb.org/article/news-releases/21774-scam-alert-government-relief-checks-trigger-latest-coronavirus-scam
- COVID-19 and Senior Living What Residents and Family Need to Know
- COVID-19 Information for Long-Term Care Facilities General Guidance for Licensed Assisted Living and Memory Care
CDC: Stop the Spread of Germs
Hand Washing Video from Ecolab:
Stay up to date with each Justus community and connected to residents by following and liking our Facebook pages:
Crestwood Village Senior Communities: https://www.facebook.com/CrestwoodVillageSeniorCommunities/
Bridgewater Apartments: https://www.facebook.com/bwapartments/
Promenade Apartments: https://www.facebook.com/PromenadeApartmentsOfNoblesville/
Copper Ridge Apartments: https://www.facebook.com/CopperRidgeKC/
51 Main Apartments: https://www.facebook.com/51mainKC
Justus Companies Inc.: https://www.facebook.com/JustusCompaniesInc/
Justus Careers: https://www.facebook.com/Justus-Careers-201207186914440/
Sign up for WEEKLY COVID-19 UPDATES
Crestwood Village South: https://lp.constantcontactpages.com/su/ulMicIH
Crestwood Village North: https://lp.constantcontactpages.com/su/xLXXRNn
Still have QUESTIONS?
The Justus Companies appreciates your cooperation as we all work together to keep our residents and staff safe. If you should have any questions, please contact one of our Justus communities to speak with the Executive Director/Community Manager or share your questions below.
